A Las Vegas resident was preparing to obtain a reverse mortgage on her home. She phoned RepairMasters to discuss her goals; when she explained her situation, professional staff went to her home to discuss her options.
As President and Owner, Patti Boekankamp explains, “We took the time with her to go over everything she needed to have done. She felt very secure with us being in her home and said we felt more like friends than hired workers.” This often- heard reaction from homeowners provides RepairMasters with great satisfaction, as well as repeat customers.
When a customer brought a home renovation idea to RepairMasters, but didn’t know what options there were for solutions, RepairMasters took the time to discuss several ideas; listing the pros and cons of each. They thoroughly assessed the customer’s needs and researched the most efficient solution.
In other words, RepairMasters “went the extra mile” and, in doing so, helped to form a bond with a potential repeat customer. The customer ended up with a better solution than they thought possible at a less expensive price.
