Would you like to eliminate the frustration of constantly trying to find vendors in a certain service area?

When asked what some of the frustrations or challenges are for national retail facilities maintenance companies, the most commonly received response is, "We have no one reliable and licensed company to call in a particular area . Often we have to call the store to see if the work was done, or we have to constantly follow up with the service company."

Imagine what life would be like if you had a company who responded promptly, took project pictures and called when the project was done.

At Repair Masters, we value our clients and interview them specifically about their policy and procedure needs. We are fully licensed and insured. We provide detailed estimates with before and after pictures along with thorough communication throughout the project. We are loyal to you as our client and offer the best service we can. We invite feedback from you as to how we are doing and how we might improve.

Here's our procedure checklist for retail facility management clients:

Step 1
You call, telling us about the job and asking if we can proceed.

Step 2
When we respond affirmatively, you send a work order with either a Not to Exceed (NTE) figure or one asking for a bid.

Step 3
We call the customer to arrange a time to visit the property.

Step 4
We arrive with a company shirt, business card, professional appearance and conduct. We always respect the store's request if they need for us to come at a time when the store is closed.

Step 5
If we have permission to fix the problem immediately, we do. We take before and after pictures. If we need more money than specified by the NTE, we call you to explain, justify and get permission to proceed at a higher rate.

Step 6
Our client is the facilities management company and we identify ourselves to the store as their representatives. Anything to do with the project goes through our client and not the store. We do not discuss pricing with the store.

Step 7
When the project is completed we get a work acknowledgment order signed by the manager and store stamped. We call the client to let you know the job is completed.

Step 8
We send an invoice to you promptly.

Step 9
When a new client calls us, we fill out their paperwork and provide them with our licensing and insurance information.

Step 10
After a project or two, we contact the client to see how we are doing, what we could do better and to receive any other feedback they may have.