The Repair Masters Difference
When RepairMasters' Founder and President, Patti Boekankamp is asked to describe what makes her company better than the competition she replies, "Professionalism and communication." Her clients tend to agree.
Commitment to Great Service
Backed with 26 years of experience in marketing and construction, Patti identified a market for professional repair and maintenance service in Las Vegas and founded RepairMasters Handyman Service in 2004. Committed to building her reputation on personalized service, her customers are provided with options on: costs, materials and long term care. When talking to clients, she focuses on putting their needs first; building her business is about building relationships. "Our biggest attraction is our clients' satisfaction." says Patti.
Professional Staff
When you contact RepairMasters you're greeted by a professional team who can be trusted to listen and respond with attention to detail. Technicians have been chosen for their excellent craftsmanship as well as for their ability to view the big picture with you.
Every Step Is Carefully Planned for Excellent Results
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1. First, your project is thoroughly assessed. For out of state clients, this includes the option of photos and an overall condition report.
2. Once the job is assessed, RepairMasters helps you to determine: budget, materials and timelines. A "menu" type bid is provided which allows you to choose the best elements for your project. See our services list for more details.
3. One of the most important aspects of client care is accountability and record keeping. With over 20 national facilities management customers, RepairMasters is prepared to provide you with the forms and information you need to ensure easy project tracking both during the project and upon completion. See our process checklist for retail facility management clients.
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On Time, On Budget and Much More
On time and on budget delivery are the basic premises of RepairMasters service. What makes the company excel even more is the knowledge that successful maintenance and repair are based on preventative care. That's why, whenever possible, clients are provided extra services that build long term relationships; ensuring well maintained and secure properties.
RepairMasters sees you, the client, as a partner who deserves:
- Honesty
- Good communications
- A professional team
- Excellent craftsmanship
- On time, on budget delivery
- Focus on preventative maintenance
- Building long term relationships
It is obvious, from her clients' testimonials that Patti Boekenkamp's care in building her business has resulted in ongoing, superior service.
